Frequently Asked Questions

How does my "Sanity Bundle" ship?

We ship all orders via UPS Next-Day Ground to ensure your pies remain in a strict cold-chain environment. Every bundle is packed in our "Thermal Vault"—a heavy-duty corrugated box with 1" of high-performance insulation and industrial-grade gel packs and/or dry ice depending on availability.

How many pies can be shipped at once?

We use a standard 12”x12”x12” box (10”x10”x10” internally)which can fit up to 9 pies. If you need a smaller or larger order shipped, please get in touch with Mission Control to inquire about customized shipping options.

Where do you ship?

We currently offer State-Wide shipping across Washington. Whether you’re in the heart of Seattle, the orchards of Walla Walla, or the rainy coast of Bellingham, we’ll get the "Shatter" to your porch.

When will my order ship?

To protect the integrity of the pies and avoid having them sit in a UPS warehouse over the weekend, we only ship on Mondays, Tuesdays, and Wednesdays. *

• You will receive a UPS Tracking Number the moment your pies leave our SODO kitchen.

Do I need to be home to sign for the delivery?

No. UPS is authorized to leave the package at your door without a signature. However, because these are perishable artisan goods, you should move them to your freezer as soon as possible on the day of delivery.

What if my pies arrive and they aren't "rock hard"?

Don't panic. Our 1" thermal insulation is designed to keep the pies at "refrigerator cold" or better. As long as the pies are cold to the touch (below 40°F), they are perfectly safe to move into your freezer. If they arrive warm, take a photo and contact Mission Control immediately.

Can I pick up my order in person?

Yes. If you’re a local, you can skip the UPS fees and choose "SODO Kitchen Pickup" at checkout. Please note that we are a working production facility—pickups are by appointment only to ensure your order is pulled from the freezer at the exact moment you arrive.

• SODO Pickup: 420 S. Massachusetts Street, Unit C, Seattle, WA 98134

The Bottom Line: Whether you swing by our SODO kitchen or wait for the doorbell, you’re getting a chef-prepared meal that was worth the wait.

Our pot pies are individual, 10oz portions—expertly sized to be a hearty, stand-alone meal for one hungry adult.

Unlike the small, shallow pies you find in the grocery store "value" aisle, a Pot Pie Factory pie is deep, dense, and packed with premium proteins and vegetables.

• The Satiety Factor: At 10 ounces, it’s a substantial "Chef’s Portion." For most, one pie is a complete, satisfying dinner.

• The "Bistro" Pairing: If you want to recreate the full restaurant experience at home, we recommend pairing your pie with a crisp side salad or a light soup.

• Zero Waste: We chose the 10oz size specifically so you get a "comfortably full" feeling without the need for leftovers. It’s the ultimate grab-and-go solution for a solo dinner or a busy family night where everyone wants a different flavor.

The Bottom Line: You won't walk away from the table hungry.

We designed our pies for the "Zero-Stress Dinner." You’ve done the hard work of living a busy life; let us (and your oven) handle the rest.

• The Gold Standard (Oven/Toaster Oven): For that legendary, shattering, 144-layer crust, bake at 400°F for 35–45 minutes. Pro-tip: You don’t even have to thaw them. They go straight from your freezer to the oven. Use that hour to reclaim your evening—help with homework, finish a podcast, or pour a glass of wine.

• The "I Need Food Now" Method (Microwave + Oven): In a rush? Microwave your pie for 4–6 minutes to thaw the center, then finish it in a 400°F oven or air fryer for 10–15 minutes to crisp the crust. Yes, the tin is microwave-safe!

• The Modern Shortcut (Air Fryer): Our pies love air fryers! 350°F for about 25–30 minutes usually results in a perfect, golden finish in half the time of a traditional oven.

The Bottom Line: No matter how you heat it, our "Never-Soggy" crust technology ensures you get a chef-quality meal every single time.

Our pot pies are fully pre-cooked before they are flash-frozen and sent to your kitchen.

Think of it as a "Chef’s Head Start." We’ve already done the slow-simmering, the seasoning, and the sautéing. When you put your pie in the oven, you aren't "cooking" raw ingredients—you are finishing them.

• Guaranteed Safety: Because the filling is already fully cooked in our SODO kitchen, you never have to worry about "cold spots" or undercooked proteins.

• The Perfect Crust: Your oven’s only job is to provide that intense, dry heat needed to puff those 144 layers of pastry into a golden, shattering masterpiece.

• Faster Results: Since the "heavy lifting" is done, you’re just looking for that perfect internal temperature and a golden-brown crust.

The Bottom Line: We’ve done the work, you get the credit. Just heat, eat, and enjoy the bistro-quality results.

Yes, we use a high-quality, non-GMO, expeller-pressed Canola Oil in our fillings—and we do it for a very specific, chef-led reason: Flavor Integrity.

Most frozen pies use heavy, low-grade fats that mask the ingredients. We take a different approach:

• The High-Heat Hero: Unlike butter or olive oil—which can break down, smoke, or turn bitter at the 400°F temperatures required to crisp our crust—Canola has a high smoke point. This ensures your filling stays clean and delicious, never "burnt" or oily.

• The "Flavor Canvas": Canola is a neutral fat. This allows the real stars of the show—our caramelized onions, fresh-picked herbs, and slow-marinated proteins—to shine through without being masked by heavy grease.

• The "Buttery Balance" Strategy: By using a light, heart-conscious plant fat in the filling, we "save" those rich, buttery calories for where they matter most: our 144-layer signature flaky crust. * The "No Food Coma" Promise: Our pies provide the comfort of a classic meal without the heavy, sluggish feeling that comes from animal-fat-saturated fillings.

The Bottom Line: We choose every ingredient with intention. By using a clean, non-GMO plant oil, we achieve a lighter, chef-quality balance that lets you enjoy every single bite.

The short answer is no. We do not use peanuts or tree nuts as ingredients in any of our current pot pie recipes.

However, because we are an Artisan Production Kitchen, it is important to share our process with full transparency:

• Nut-Free Recipes: Every one of our hand-crafted flavors is formulated to be nut-free.

• Shared Kitchen Environment: While our recipes don't include nuts, we are not a certified nut-free facility. Other products containing nuts may be prepared in the same facility using shared equipment.

• Safety First: Because we take your health seriously, we recommend that individuals with severe or life-threatening allergies exercise caution.

The Bottom Line: We strive to make our "Big Table" as safe and inclusive as possible. If you have a specific allergy concern beyond nuts (such as soy or dairy), please reach out to us before ordering if you have any questions after reviewing our ingredient lists, so we can help you navigate our menu safely.

At this stage, we are not yet formally certified by a third-party Halal agency, but we hold our kitchen to the highest standards of Integrity and Transparency. We know that for our Halal community, the "how" is just as important as the "what." Here is exactly how we ensure the integrity of your meal:

• Sourcing Excellence: We exclusively use Halal-certified Chicken and Lamb. We are also in the final stages of transitioning our beef supply to 100% Grass-Fed, Halal-certified Beef.

• Strict Cross-Contamination Protocols: We don’t just "wash" our gear; we follow a rigorous sanitation schedule. All knives, utensils, cutting boards, and pots are professionally sanitized in high-heat industrial dishwashers (per King County Health Dept. requirements) between every single batch.

• Batch Separation: Our Halal fillings are prepared with dedicated focus to ensure they never mingle with non-Halal ingredients during the cooking or filling process.

Our Vision: As we grow, our goal is to achieve formal certification to give our community absolute peace of mind. Until then, we lead with professional-grade sanitation and honest sourcing.

We believe in absolute transparency when it comes to your health. Currently, our Gluten-Free pies are not certified. While we use high-quality gluten-free ingredients and recipes, we operate in a shared artisan commissary kitchen. Because we share space and equipment with other food creators, we cannot guarantee zero cross-contamination.

• Our Recommendation: If you are Celiac or have a severe, life-threatening gluten allergy, we strongly recommend you do not order our pies at this time. Your safety is more important than a sale.

• Who are these for? Our GF line is designed for those making a lifestyle or dietary change who are looking to reduce or remove gluten from their daily routine.

• Our Future Vision: We are working toward a dedicated, certified Gluten-Free production room as we scale. Until we can guarantee that level of clinical safety, we choose to lead with honesty rather than a "maybe."

The Bottom Line: We want everyone at our "Big Table," but we want you there safely. If you have questions about our ingredients, please reach out before you order.

Because we are a chef-led kitchen using fresh, seasonal ingredients rather than a lab-grown industrial factory, our nutritional labels are currently being finalized for our full menu.

However, here is what we can guarantee right now:

• The "Lower Sodium" Standard: Traditional grocery store pot pies are loaded with salt to preserve shelf life. Because we flash-freeze our pies at the peak of freshness, we are able to use significantly less sodium than the "big brand" frozen meals.

• Clean Label Integrity: You won’t find "mystery chemicals," hydrogenated oils, or high-fructose corn syrup here. Every ingredient is something you’d find in Chef Logan’s own pantry.

• Look for the Labels: Many of our current listings already include a full nutritional breakdown. We are working on a dedicated "Nutritional Master Page"—stay tuned for that launch!

The Bottom Line: We believe in food that makes you feel good after you eat it. If you have a specific dietary concern or need a macro-breakdown for a certain flavor, just shoot us an email. We’re happy to help you make the best choice for your table.

We believe in "Total Transparency" from our kitchen to your table. You won’t be left wondering where your pies are; we’ll send you an automated alert at every critical stage of the artisan process:

• • Stage 1: "Processing" (The Creation Phase): Your order has hit the kitchen! This means our team is sourcing your premium proteins, simmering our scratch-made stocks, and hand-folding your 144-layer crusts.

  • Stage 2: "Shipped" (The Schedule Phase): Your order is now fully baked, flash-frozen, and quality-checked. We are currently finalizing the logistics to get your "Sanity Bundle" into our delivery route or ready for your SODO pickup appointment.

  • Stage 3: "Out for Delivery" (The Final Mile): The pies are on the move! Our driver has left the SODO facility and is heading your way. This is your signal to ensure someone is home or that your thermal bag is ready on the porch.

  • Stage 4: "Delivered" (The Sanity Drop): Once our driver reaches your doorstep, they will drop off your order and take a photo verification. You’ll receive an instant notification so you can get your pies into the freezer immediately.

Our Commitment: If you ever have a question about your status, we’re real people, not a bot. Just reply to any of your status emails, and we’ll get you the update you need.

Absolutely. In fact, giving the gift of a "Night Off" is one of the highest compliments you can pay to a friend, new parent, or hardworking colleague. We make it easy to be the hero of their dinner table:

• The "Sanity" eGift Card: Not sure which flavor they’ll love? Send a Pot Pie Factory Digital eGift Card. It’s delivered instantly to their inbox, allowing them to choose their own "Family Sanity" bundle whenever they need it most.

• The Gourmet Gift Box: You can order a bundle directly to their doorstep. To keep the experience premium and "gift-ready," just add a note to your order at checkout. We will ensure no printed invoice is included, and we’ll tuck your personalized message inside.

• The "New Parent" Essential: Nothing says "I love you" like a freezer full of chef-prepared comfort food that only requires an oven—no chopping, no cleaning, no stress.

SHOP GIFT CARDS

Not yet, but we’re coming for your freezer!

Right now, we are laser-focused on maintaining our "Artisan Integrity" and "Cold Chain" standards for our local Washington community. Shipping frozen, hand-crafted pies across state lines requires specialized logistics that we are currently perfecting to ensure your crust is just as flaky in New York as it is in Seattle.

Don’t miss out on the "National Launch": We are expanding our reach sooner than you think. If you want to be the first to know when we open up nationwide shipping—and get access to an exclusive "Founder's Discount" when we do—join our National Waitlist below.

NOTIFY ME WHEN YOU SHIP TO MY STATE

We want your first bite to be as safe as it is delicious. While we provide "Out for Delivery" alerts to help you plan your day, we know life happens. Because our pies are an artisan, preservative-free product, maintaining the "Cold Chain" is vital.

The "Safety First" Temperature Check: If your pies have been sitting out for more than 4 hours (or more than 2 hours if the Seattle weather is above 65°F), please follow this Chef-Approved Safety Protocol before consuming:

1. The Internal Test: Remove one pie from its box.

2. The Probe: Use a digital food thermometer to pierce the center of the pie.

3. The Rule of 41°: * Below 41°F? Your pies are safe! Get them into the freezer or oven immediately.

   • Above 41°F? For your safety, these pies must be discarded.

4. Repeat: If you are concerned, check each pie in your bundle individually.

How to Prevent "Porch Anxiety" on your next order: To ensure your "Family Sanity" stays frozen regardless of your schedule, we highly recommend adding a Pot Pie Factory Thermal Bag Kit to your order. If you have your own cooler or thermal bags, simply leave them on your porch on delivery day—our drivers are happy to tuck your pies inside to buy you those extra hours of safety.

The Fine Print: To maintain the highest health standards for all our customers, all sales are final. Pot Pie Factory is not responsible for the integrity of orders once they have been verified as delivered to your doorstep.

"Porch Pirates" are a frustrating reality of modern shopping, and because our product is a perishable artisan meal, the stakes are even higher.

The Policy: To keep our prices fair and our small-batch kitchen running, Pot Pie Factory cannot be responsible for, or refund, orders once they have been verified as delivered. Our drivers take a photo of every delivery as proof that your "Sanity Bundle" has arrived safely at your doorstep.

How to "Pirate-Proof" your delivery: We want you to enjoy your pies, not lose them! If you live in an area prone to package theft, please consider these "Defensive Tactics":

• Strategic Instructions: When you order, add specific delivery instructions. Our drivers are happy to tuck your order behind a planter, a pillar, or a side gate to keep it out of sight from the street.

• The "Neighborhood Watch" Strategy: If you won't be home, ask a trusted neighbor, friend, or family member to grab your delivery the moment you get our "Delivered" text notification.

• The Thermal Bag Advantage: Using one of our Thermal Insulated Bags not only protects the temperature but also makes the package look less like a standard "delivery box," which can sometimes deter casual theft.

• The SODO Pickup: If you have high "Porch Anxiety," we recommend choosing our Free SODO Pickup option. It’s the only 100% pirate-proof way to get your pies!

All Sales Are Final. Because our pot pies are a perishable, artisan product, we cannot accept returns once an order has been picked up from our SODO facility or delivered to your doorstep.

Why we have this policy:

• Food Safety First: To guarantee the integrity of our "Big Table," we must ensure that every pie we sell has been stored under our strict temperature-controlled conditions. Once a pie leaves our care, we can no longer certify its safety for resale.

• Artisan Quality: We don’t have warehouses of mass-produced stock. Every pie is hand-crafted and flash-frozen specifically for our customers.

• The "Make It Right" Promise: While we don't accept returns, your satisfaction is our priority. If there was a specific error with your order or a delivery issue on our end, please reach out to us within 24 hours of receipt. We are real people and we are committed to ensuring you have a 5-star experience.

To ensure the absolute consistency and high-end quality of every 144-layer crust we bake, we are unable to fulfill individual custom ingredient requests at this time.

Because we cook in artisan batches, our recipes are locked in to ensure that every "Family Sanity" bundle meets Chef Logan’s CIA-trained standards. However, we do have two ways to help if you're looking for something unique:

• Special Event Catering: For large gatherings (50-person minimum), we can discuss custom menu options and alternative ingredients to suit your event’s specific needs.

• The "Build-Your-Own" Future: We are working toward a "Fast-Casual" retail model where you can eventually customize your pie from start to finish. Join our waitlist to be the first to know when we launch this custom experience!

The Bottom Line: By sticking to our perfected recipes for our retail bundles, we ensure that every pie in your freezer is a masterpiece of flavor and safety.

Our pies are designed to be your "In Case of Emergency" dinner solution. They will maintain their peak flavor and texture for up to 12 months in a standard freezer. This makes our "Family Sanity Bundles" the perfect investment—buy now, and have a chef-prepared meal ready for those nights when life gets too busy to cook.

We love our planet as much as we love our pies. Our boxes and tins are 100% recyclable. If you receive a delivery in one of our thermal bags, please keep it! They are high-quality, reusable, and perfect for your next grocery run or trip to the farmer's market.